Era with Cameras warranty policy

Our Warranty Promise

At Era with Cameras, we stand behind every piece of equipment we sell. Our comprehensive warranty reflects our confidence in our testing process and the quality of our vintage cameras.

What Our Warranty Covers

Every vintage camera and lens comes with a 6-12 month warranty (specific duration listed in product description). Your warranty period begins the day you receive your equipment.

Our warranty covers:

  • Technical defects
  • Mechanical issues
  • Electrical problems
  • Any issues not mentioned in the original product description

Our Commitment to You

If a warranty-covered issue arises, we will:

  • Repair your equipment
  • Replace it with an equivalent item
  • Provide a full or partial refund (your choice of bank transfer or store credit)

The solution will be chosen in consultation with you, ensuring the best possible outcome. If a refund is selected, you can choose to receive the amount directly to your bank account or as a store voucher for future purchases – whichever works better for you.

New Items Warranty

All new items purchased from Era with Cameras come with:

  • Full 2-year manufacturer’s warranty
  • Original manufacturer support
  • Complete documentation

For photographic films and time-sensitive items:

  • Expiration dates are clearly listed in product descriptions
  • Storage recommendations provided
  • Handling guidelines included

Please Note: Open or disposable items including photosensitive materials, photo papers, and batteries:

  • Are not covered by warranty once opened
  • Cannot be returned for quality reasons
  • Must be inspected upon delivery

Making a Warranty Claim

We’ve made the process simple:

  1. Contact us within 14 days of discovering an issue (within your warranty period)
  2. Reach us at:
  3. Provide:
    • Description of the issue
    • Photos or videos showing the problem
  4. We’ll evaluate and respond promptly with next steps

Shipping for Warranty Claims

  • EU Customers: We’ll provide a free UPS or DPD shipping label
  • Non-EU Customers: Customer covers initial shipping costs
  • No additional fees or deductibles for warranty service

Our Assessment Promise

Upon receiving your equipment:

  • We’ll evaluate it within 30 days
  • Consult with our expert technicians
  • Provide a detailed assessment
  • Discuss repair options with you
  • Extended warranty coverage for repair duration

What’s Not Covered

To maintain transparency, our warranty doesn’t cover damage from:

  • Accidental drops or impacts
  • Unauthorized repair attempts
  • Excessive force or improper use
  • Extreme weather conditions
  • Shipping damage (covered by shipping insurance)
  • Loss or theft
  • Cosmetic wear from normal use

Professional Equipment Care

Our vintage cameras and lenses are professional tools built to last. To get the most from your equipment:

  • Read the manual thoroughly
  • Follow proper usage guidelines
  • Use appropriate protection in extreme conditions
  • Maintain basic care practices

While these cameras are more robust than modern digital equipment, they still need proper care and protection. We evaluate each warranty claim with common sense and customer focus, but proper equipment care is essential.

Shipping Damage

We take extraordinary care in packaging:

  • Anonymous boxes for security
  • Premium protective materials
  • Full shipping insurance
  • Photographic documentation of packaging

If shipping damage occurs:

  1. Document the damage immediately
  2. File a claim with the courier
  3. Contact us for support and documentation
  4. We’ll provide packing photos and shipping details

Our Promise

We’re committed to handling each warranty claim:

  • Fairly and transparently
  • As quickly as possible
  • With your best interests in mind
  • While maintaining our quality standards

Important Disclaimer

While we stand behind the quality of our equipment, Era with Cameras is not responsible for any indirect losses or damages that may result from equipment failure. This includes, but is not limited to:

  • Lost business opportunities
  • Project delays
  • Professional assignments
  • Travel expenses
  • Any other consequential costs

Our warranty covers the repair, replacement, or refund of the equipment itself, as detailed above.

Questions?

Need clarification about our warranty? Contact us at info@erawithcameras.com. We’re here to help ensure your vintage camera experience is exceptional.

Era with Cameras – Your trusted partner in vintage photography

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